| » FAQs |
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| How do I check the status of my consignment ? |
| Go the Home page of our website and enter the Docket No. in the “Track your cargo” box to check the status of your consignment. The “Track your cargo” facility is also provided on the “Customer Care” and “Help Desk” pages of our website. |
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| I want to find out the rate charged/transit time, before booking a consignment. How can I do that? |
| You can use the “Rate Finder and Distance Calculator” on the “Customer Care” page on our website. |
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| I want to contact V-Xpress. Please tell me the different alternatives to contact. |
1. Toll free number 1800-220-240.
2. Regional and Area office – Check the “Contact Us” page on our website, for phone, email, and address details.
3. V-Xpress locations - Check the “Network” page on our website, for phone, email, and address details. |
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| How do I know if there is service for a particular location? |
| Check the “Network” page on our website. You can search for Branches, based on the City, State, Region and/or Pincode. |
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| Can I lodge a complaint online? |
| Yes, you can. Go to the “Help Desk” page on our website and click on the “Service Complaint” link. You can enter your complaint details over here. You can also view the status of your complaint on the “Help Desk” page. |
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| I want to provide some feedback regarding the service provided. How do I do that? |
| Go to the “Help Desk” page on our website and click on the “Feedback” link. You can enter the Feedback details here. |
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| I want to find out the documents required for each State. Can you provide me with this information? |
You can go to the “Customer Care” page on our website and click on the “Tax Forms” link, to find out the documents required for the States serviced by us.
For any further inquiry, you can call us during normal working hours on our Toll Free Number 1800-220-240 or send us an
e-mail. |
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| We want to be Your Competitive Edge. |
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